Return Policy

At khucra.com, your satisfaction is our priority. We offer a simple and transparent return policy to ensure a safe and worry-free shopping experience.

Return Eligibility

• Products can be returned within 7 days of delivery.
• Items must be unused, undamaged, and in original packaging with all tags, accessories, and invoices.
• Returns are accepted for:
  Wrong product delivered
  Damaged or defective item
  Product not as described

Non-Returnable Items

• Perishable goods (e.g., food, flowers)
• Personal care or hygiene products
• Custom-made or digital item
• Products marked “non-returnable” in the listing

Return Process

1. Submit a Return Request via your account dashboard or contact our support team at support@khucra.com within 7 days.
2. Our team will review and approve your request if eligible.
3. Schedule a pickup or drop-off with our courier partner.
4. Once the item is received and verified, your refund or replacement will be processed.

Refunds

• Refunds are issued to the original payment method within 7–10 business days after approval.
• For Cash on Delivery (COD) orders, refunds are made via mobile banking or store credit.

Important Notes

• Return shipping costs may be deducted unless the return is due to seller error or a defective product.
• Repeated return abuse may lead to account restrictions.

Need help? Contact our support team at support@khucra.com or call our helpline for quick assistance.